We take any complaint seriously and we want members to know that they can bring a complaint to us and that we will listen to and act to ensure that the issue is resolved. We want members to know that if an issue arise to let a manager to know as soon as possible so it can be resolved quickly.

Complaints Procedure

1. If you would like to make a complaint, please bring it to the club team members attention, we will work quickly to provide a solution. We expect this to completed in a professional manner by staff at all times.
2. If the problem can’t be resolved, the club manager will then be notified and look into the issue
3.  After talking the complaint through, the manager will suggest actions to resolve the issue. If this outcome is deemed acceptable, then the manager will confirm the outcome with the member.
4. If not acceptable, then the manager will advise the member to email us at: customerservice@simplygym.co.uk, providing a description of the complaint. We will acknowledge the complaint and responded as soon as possible. We may require further information. We will then work to resolve the complaint as soon as possible with you and reaching a solution, we will open an investigation if required.