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FAQs

We've tried to answer as many questions as possible - if you can't find what you're looking for, please contact your local club.

How to contact us?

If you have any queries please get in contact us through facebook at:

Simply Gym HQ or alternatively through your gyms facebook page at:

Simply Gym Bedford
Simply Gym Cheltenham
Simply Gym Crewe
Simply Gym Coventry - Cannon Park
Simply Gym Coventry - Earl Place
Simply Gym Kettering
Simply Gym Swindon East
Simply Gym Swindon West
Simply Gym Walsall

Moreover, emails and telephone numbers are available to contact for each club. Which can be found on the gyms pages.

Yes, if you have any issues, or have an issue with your payments, please email us at customerservice@simplygym.co.uk

Equipment and facilities

Yes, every new member will receive a free induction session to show you how to use the equipment. We strongly recommend an induction if you have not been a member of a gym before.

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs)

Yes we provide comfortable changing facilities which include showers, toilets, hairdryers and plug sockets (for those who like to bring their own).

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs)

Yes, you can purchase a padlock at Simply Gym or bring your own. Lockers are located in the changing rooms and on the gym floor and are only to be used for the duration of your training session.

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs)

Each Simply Gym is different. Whilst we are keen to cut out the unnecessary frills, some clubs do have spa areas. Please contact the individual club, or check the club webpage, for details.

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs/local gym)

Most of our gyms have sunbeds – please ask your receptionist for more details. Members must have reached the age of 18 to use our sunbeds.

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs/local gym)

Yes, we offer lots of free parking at every Simply Gym. Please ask in club for a parking permit/ registration entry information to avoid charges.

Yes we do! We offer a wide variety of classes, all of which are included in membership. See our studio timetables for a view of what we offer.

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs)

Yes, details of our personal trainers can be found on each club’s page!

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs)

Unlike other budget gyms we supply paper towels in each gym because we want to keep the gyms as tidy, as safe and as comfortable as possible.

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs)

My first visit

Simply enter the gym via the designated entrance, where you'll either be greeted by a receptionist or access pods/ turnstiles where you enter your access code given in your welcome email.

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs)

Our sites are staffed by PTs and a manager during daytime hours. Our 24hr sites use remotely monitored CCTV out of hours.

Please ensure members around you are aware. Please do not take photographs or videos on the premises or post remarks or imagery to the internet that could identify another Member.

The joining process

It’s a really simple process, you can either join online by click on join now from the main menu, choose the Gym you want to join, choose your membership type and away you go. You’ll be a member in just a few simple steps. Or you can visit your nearest Simply Gym and join at the gym.

If you experience problems while trying to join, please give us a call, email us or visit your local club and we'll sign you up.

Membership starts from £16.99 a month. Membership includes full use of all of our facilities, including the spa (if there is one at your local club), classes and hands-on advice.

We do offer mutli site option for specific gyms, for an additional charge. Please email your local gym regarding prices.

No, not at all! We pride ourselves in delivering a high quality service to every member, at a very low and affordable price. Our customer satisfaction is what sets us apart from any other gym.

*Currently we are not offering day passes*

You can try out the gym for day with day passes which can be purchased for £7, or we offer free tours which can be booked in advance via the website.

*Additional measures have been taken due to COVID-19 (Please see our Covid FAQs)

Cancelling is as simple as joining up. Once your contract is completed you have complete freedom to cancel. If you are on a non contract membership, once your first payment has cleared you are free to cancel at any time. Simply do this via your bank who can terminate your Direct Debit.

Please see our abbreviate T&Cs here: https://simplygym.co.uk/terms-conditions/ which are highlighted more in depth when signing up

Cancellation of a direct debit is the responsibility of the member. If you are on a 12 month contract we do expect you to make all 12 payments! However we are able to cancel your membership early if your circumstances change to prevent gym usage (proof may be required). Please contact the club manager if this is the case.

If you are looking to cancel within your first month and have joined on a package without joining fees (corporate, students, referrals) then please notify your gym, please give the gym a facebook message, or call us, email and we will try to assist you as soon as possible. The direct debit company (Harlands) will need to be informed.

If you are unsure about whether you are in a contract or not ... please contact your club before cancelling. Additional fees will be added if a membership is cancelled within contract.

We often discount our joining fee for students, and our prices start from £16.99 per month. Please contact your local gym where you will need to provide student ID.

Yes we do, even though our membership fees are low we can always do something to make your workforce/team a healthier one.

Please get in contact with your local gym on what we can offer!

Refer a friend or family member and they pay no joining fee! The new joiner must use the members unique referral code.

Your first payment will consist of your joining fee and your first month’s membership and will be taken on the day you join via debit or credit card. Direct debit payments will then commence from one month later.

When there is a no joining fee offer, first payment is taken immediately by us, the direct debit is then delayed by a month, with the following payments taken by harlands. If you wish to cancel within the first month on a no joining fee offer, please get in contact with your local gym.

The payment will show up as ‘Harlands’ on your bank statement. This is the company that handle the direct debit set up and collection for Simply Gym.

If you joined with a no joining fee, first payment will referenced as Simply Gym, all following payments are referenced as harlands.

Yes, we provide a free half hour group induction given by a qualified trainer, in which we will show you how to operate the equipment, should you require this. You can book this induction session when you join or on your first visit to the club. The induction is not compulsory for those who are frequent gym users.

If you choose the 12 month contract option. Please be aware after fulfilling 12 payments (12 month contract). The direct debit then goes into to a rolling direct debit.

From here you are then able to cancel anytime. Please be assured that all 12 payments must be completed before you are able to cancel. It is also your responsibility to cancel the payment after the 12 months is completed.

Other

Any direct debit issues, such as accidently cancelling, change of details, change of collection date or bounced payments please contact HARLANDS on 01444 449166. Harlands handle all direct debit queries for Simply Gym.

Please also email us at customerservice@simplygym.co.uk and we can assist with any issues where possible

Cancelling is as simple as joining up. If you are on a monthly contract, once your first payment has cleared you are free to cancel at any time. Simply do this via your bank who can terminate your Direct Debit. Cancellation of a direct debit is the responsibility of the member. If you are on a 12 month contract the price is so good, we do expect you to make all 12 payments! However we are able to cancel your membership early if your circumstances change to prevent gym usage (proof may be required). Please contact the club manager if this is the case.

**No joining fee payments will be taken the day of joining up at Simply Gym**

If you are looking to cancel within your first month and have joined on a package without joining fees (corps, students, referrals) then please notify your gym. The direct debit company (Harlands) will need to be informed.

Yes, the joining fee will be required in order to cover the cost of getting a new direct debit set up and your membership active. You are technically a new member to the gym.

Yes we offer a freeze facility free of charge for up to 3 months.
Please note we require a minimum of 14 days notice to freeze your membership and this can only be offered in line with your usual payment dates.

Annual memberships, where advertised, are available at a substantially discounted rate so are therefore non-refundable. You can however still freeze your account in case of illness or injury.

Please see our abbreviate T&Cs here: https://simplygym.co.uk/terms-conditions/ which are highlighted more in depth when signing up

SIMPLY GYM LIMITED
ST. OSWALD’S ROAD
GLOUCESTER
GLOUCESTERSHIRE
ENGLAND
GL1 2TF
Company No. 07494084

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