Emails and telephone numbers are available to contact for each club. These can be found on the gym’s pages.
Yes, if you have an issue with your payments, have a direct debit query, please contact Ashbourne here: https://ashbourne-memberships.com/member-portal-2/
Anything not to do with payments, please contact: customerservice@simplygym.co.uk
On your first entry, please come in during staffed hours , please check your local club for these hours.
We will then set up your fingerprint access, take a photo and give you any further information you may require.
When completed, this will be the way you enter, when pressing your fingerprint for access. Please press down firmly, flat and still for around 2 secs, the light above the gate should go from a red cross to a green arrow.
Our sites are on site during staffed hours, please see your local club for when these are. Our 24hr sites use remotely monitored CCTV out of hours.
It’s a really simple process, you can either join online by clicking on the JOIN NOW button from the main menu. Choose the Gym you want to join, choose your membership type and away you go. You’ll be a member in just a few simple steps. Or you can visit your nearest Simply Gym and join at the gym.
If you experience problems while trying to join, please give us a call, email us or visit your local club and we’ll sign you up.
Memberships starts from £24.99 a month. Membership includes full use of all of our facilities, including the spa (if there is one at your local club), classes and hands-on advice.
We do offer a multi-site option for specific gyms, for an additional charge. Please email your local gym regarding prices.
No catch! We pride ourselves in delivering a high quality service to every member, at a very low and affordable price. Our customer satisfaction is what sets us apart from any other gym. You won’t be tied into a contract
You can try out the gym for day with day passes which can be purchased online.
We’re sorry to hear you’re considering leaving Simply Gym! If you’ve decided to cancel your membership, please follow the information below to ensure everything is processed smoothly.
If you’re currently on one of our monthly Direct Debit memberships (£24.99, £26.99, £29.99 or £31.99), you can cancel by contacting your bank directly and cancelling your Direct Debit at least 10–12 days before your next scheduled payment. Please email your local Simply Gym club to let them know so we can update our records. It is your responsibility to cancel down in time and to cancel the direct debit.
Please be aware that cancellations made without the required notice may result in an additional payment or administration charge.
You do not need to use any third-party cancellation services. Simply contact your bank directly to cancel your Direct Debit.
Our referral process is available through our app.
Your first payment will consist of your joining fee and your first month’s membership, which is taken immediately, all following payments will be taken by direct debit by Ashbourne on one of four dates throughout the month (1st,9th,17th or 24th) depending on when you joined.
All direct debits will show as Ashbourne Managment. Any queries, please contact them here: https://ashbourne-memberships.com/members-contact/
Our age policy is 16+. We cannot accept anyone under the age of 16. If you look under the age of 25 please bring your ID when signing up and present to member of staff when setting up your fingerprint. If you are 16/17, you will be asked to provide ID when registering you fingerprint.
Yes, every new member will receive a free induction session to show you how to use the equipment. We strongly recommend an induction if you have not been a member of a gym before.
Yes we provide comfortable changing facilities which include showers, toilets, hairdryers and plug sockets (for those who like to bring their own appliances).
Yes, you can purchase a padlock at Simply Gym or bring your own. Lockers are located in the changing rooms and on the gym floor and are only to be used for the duration of your training session.
Each Simply Gym is different. Whilst we are keen to cut out the unnecessary frills, some clubs do have spa areas. Please contact the individual club, or check the club webpage, for details.
Yes, we offer lots of free parking at every Simply Gym. Please ask in club for a parking permit/registration entry information to avoid charges.
Yes we do! We offer a wide variety of classes, all of which are included in your membership. See our studio timetables for a view of what we offer.
Yes, details of our personal trainers can be found on each club’s page!
Unlike other budget gyms, we supply paper towels in each gym because we want to keep the gyms as tidy, as safe and as comfortable as possible.
Any direct debit issues, such as accidentally cancelling, change of details, change of collection date or bounced payments please contact ASHBOURNE here: https://ashbourne-memberships.com/member-portal-2/ or email on: memberships@ashbournemanagement.co.uk
Yes, it is the members decision to cancel.
Yes we offer a freeze facility free of charge for up to 3 months.
Please note we require a minimum of 14 days notice to freeze your membership and this can only be offered in line with your usual payment dates. Please contact ashbourne here: https://ashbourne-memberships.com/member-portal-2/ or email on: memberships@ashbournemanagement.co.uk and they will be able to freeze.
Annual memberships, where advertised, are available at a substantially discounted rate so are therefore non-refundable. You can however still freeze your account in case of illness or injury.
Please see our abbreviate T&Cs here for Ashbourne:
https://simplygym.co.uk/terms-health-commitment-declaration-ashbourne/ which are highlighted in depth when signing up.
