We’re sorry to hear you’re considering leaving Simply Gym. If you’ve decided to cancel your membership, please follow the steps below to make sure everything is processed correctly. If you’re on one of our monthly Direct Debit memberships (£24.99, £26.99, £29.99 or £31.99), you can cancel by contacting your bank directly and cancelling the Direct Debit listed as Ashbourne.
Please cancel your Direct Debit at least 7 working days before your next scheduled payment.
It is your responsibility to ensure your Direct Debit is cancelled with your bank in sufficient time. Cancellations made without the required notice may result in an additional payment or administration charge.
Please do not use third-party cancellation services. You do not need to pay or use a third-party company to cancel your Simply Gym membership. Simply contact your bank directly to cancel your Direct Debit.
Need Help With Your Membership?
For membership, Direct Debit, payment, cancellation or freeze enquiries, please contact our Direct Debit and membership provider, Ashbourne, using the link/button provided on this page.
Want to Freeze Instead?
If you simply need a break from the gym, you can freeze your membership for up to 3 months within a 6-month period, completely free of charge. We need at least 14 days notice before your next direct debit collection in order to freeze in time. During your freeze, your monthly payments and gym access will be paused, giving you the flexibility to return without cancelling your membership and potentially paying another joining fee. To arrange a membership freeze, please contact Ashbourne directly using the link provided. If you need longer, arrangements can be considered following a review of individual circumstances
Contact Simply Gym
For enquiries that Ashbourne cannot assist with, our Simply Gym Customer Service team is happy to help. Please email: customerservice@simplygym.co.uk
Please note: Direct Debit, payment, cancellation and membership freeze enquiries should be directed to Ashbourne in the first instance.
