We are here to help
Wanting to cancel?
We’re sorry to see you go! If you are in a monthly direct debit (£19.99 or £22.99 option), you can cancel your direct debit with your bank 10-12 days before the next direct debit comes out. If this is within your first month please email us back and we will cancel the membership down for you.
Simply complete the form below and we will get back to you in 5 working days.
You will be contacted by customerservice@simplygym.co.uk.
Wait… You can freeze Memberships free of charge!
You can freeze payments for up to three months within a 6-month period, free of charge. Avoid cancelling and having to re-join with joining fees.
Your monthly payments will be frozen and your access to the gym will be paused during your freeze. Please fill in the form below and we will work to get back to you within 5 working days. We ask for 14 working days’ notice before your payment is due out, to action the freeze in time.
*If you press send and the page doesn’t load onto the next page or maintains three dots. Please be assured we have your request*
