Covid-19 Safety: Your Questions Answered
Update For All Our Members
After the most recent announcement by the government (30/12/20), all our gyms move into tier 4. Unfortunately all our gyms will be closed from 10pm this evening.
The government has placed all our gyms into Tier 4, and as a result of this news, we are mandated to close until further notice.
All membership payments will be frozen. There is no need to request a freeze or to cancel.
As Direct Debit collections are made in advance, membership payments will be collected over the next week. This cannot be avoided. There is no need to request a refund as accounts will be adjusted to ensure the correct amount is paid.
We will keep you updated about our re-opening plans as more information becomes available.
We hope to see you in 2021!
Questions About Your Safety
All gyms are back to their original opening hours, please see your local gyms page for these hours.
We will be providing sanitising stations before and after you enter and leave the gym.
We would ask to keep your workout to less than an hour in order to keep the numbers in the gym at any time low. We would recommend avoiding peak hours where possible.
Yes you will still be able to have sessions with personal trainers as long as social distancing measures are adhered too.
Yes, we are limiting capacity so we can provide a safe environment. Each site will have a set unique capacity. Our gyms are large and we don't anticipate hitting capacity. If the gate doesn't let you into the gym then you will need to queue on a one in one out basis.
You can check to see how many people are at the gym through a live feed on our website at any time. We recommend avoiding peak hours (4-8pm).
Crewe - please contact the gym for further information
Our software will include a link on our website showing live occupancy levels so you know when the gym is quietest and the most space will be available.
No, unfortunately not unless you live in the same household.
If you are in a tier 2 location please train on your own.
No spotting will be allowed either currently.
Personal training can happen but social distancing must be applied.
Yes you will need to book for classes.
You can either book in online through our member login on our website or download the Membr app (Blue M with white background). You will need your login details in order to access this.
Booking for classes will be available two days prior from 9:30pm to book.
This is very unlikely due to the large size of our gyms but to ensure safety for both members and staff numbers must be controlled. We suggest going to the gym at quieter times to avoid a chance of queuing.
We have increased our cleaning schedule across all our gyms. All staff will be trained to the highest standard to implement safety measures effectively.
If you have any concerns please email: firstname.lastname@example.org
The changing rooms and showers will remain open but if possible, please come ready to train and leave without showering. By avoiding excessive time in the facility, the risk of CV-19 spreading will be reduced.
Yes, you will need to book for a class through the Membr App.
All air conditioning units have been cleaned and serviced. We are improving ventilation where necessary
Yes, please get in contact with your local gym and they will be able to extend the frozen period for you if you are not ready to come back.
We would love the hear your thoughts, please emails us email@example.com
It is not mandatory but we actively encourage when moving around the gym but not during exercise.