Covid-19 Safety: Your Questions Answered
Questions About Your Safety
We will re-opening safely on the 25th July!
More information regarding our safety measures will be coming out soon!
We will be limiting our opening hours to begin with. This will allow for deep cleaning of the gym at night. Most gyms will be open from 6am - 10pm weekdays and 8am-8pm weekends.
We won't be open 24/7 presently.
Please be aware this is only a temporary change. Once it is safe to do so we will adjust to our normal opening hours.
Direct Debits will be unfrozen on the 25th July. Your Direct Debit will be taken on the same day as it was collected before lock down. All direct debits were frozen on the 25th March, and fortunately all Direct Debits will be unfrozen on the 25th July.
We will be providing sanitising stations before and after you enter and leave the gym.
We would ask to keep your workout to less than an hour in order to keep the numbers in the gym at any time low. We would recommend avoiding peak hours where possible.
Yes you will still be able to have sessions with personal trainers as long as social distancing measures are adhered too.
Yes, we are limiting capacity so we can provide a safe environment. Each site will have a set unique capacity. Our gyms are large and we don't anticipate hitting capacity. If the gate doesn't let you into the gym then you will need to queue on a one in one out basis.
You can check to see how many people are at the gym through a live feed on our website at any time. We recommend avoiding peak hours (4-8pm).
Crewe - more information coming soon regarding how we are controlling numbers.
Our software will include a link on our website showing live occupancy levels so you know when the gym is quietest and the most space will be available.
No, unfortunately not unless you live in the same household.
No spotting will be allowed either currently.
Personal training can happen but social distancing must be applied.
We will bring in booking systems for peak times to ensure that social distancing is maintained if capacity is being hit more often than we feel is right for the customers. We will inform you of this change if it is required.
Yes you will need to book for classes.
You can either book in online through our member login on our website or download the Membr app (Blue M with white background). You will need your login details in order to access this.
Booking for classes will be available two days prior from 9:30pm to book.
A short video will be available soon on how to book on the app or through our website
This is very unlikely due to the large size of our gyms but to ensure safety for both members and staff numbers must be controlled. We suggest going to the gym at quieter times to avoid a chance of queuing.
We have increased our cleaning schedule across all our gyms and have reduced our opening hours for now to allow a more thorough clean of the gyms. All staff will be trained to the highest standard to implement safety measures effectively.
If you have any concerns please email: firstname.lastname@example.org
The changing rooms and showers will remain open but if possible, please come ready to train and leave without showering. By avoiding excessive time in the facility, the risk of CV-19 spreading will be reduced.
Yes. Timetables are being adjusted and will be available soon.
Once we re-open, direct debits will restart. Will provide more information via email as the date nears. If you are due credit please get in contact with your local gym as soon as possible for us to sort this for you.
Unfortunately spa facilities will be closed for now.
All air conditioning units have been cleaned and serviced. We are improving ventilation where necessary
Yes, please get in contact with your local gym and they will be able to extend the frozen period for you if you are not ready to come back.