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Covid-19 Safety: Your Questions Answered

WELCOME BACK! More information on your safety please see below.

WELCOME BACK!

Gym facilities will be running as per before with social distancing measures, cleaning procedures and sanitization stations throughout the gyms.

Classes cannot start until the 17th May 2021 at the earliest.

Direct debits restarted on the 6th April 2021 (Bedford members- A separate email will of been email regarding your direct debits)

Please use this link to freeze your payments: https://www.harlands-cloud.co.uk/freeze/
Your account will be frozen automatically. Only contact your Simply Gym branch if you are having an issue with the freeze process.

Classes cannot start until the 17th May 2021. We will keep you updated in any changed occur and when booking goes live.

Questions About Your Safety

All gyms are back to their original opening hours, please see your local gyms page for these hours.

It is not mandatory but we are strongly encouraging the use of masks in communal areas.

We will be providing sanitising stations before and after you enter and leave the gym.

We would ask to keep your workout to less than an hour in order to keep the numbers in the gym at any time low. We would recommend avoiding peak hours where possible.

Yes you will still be able to have sessions with personal trainers as long as social distancing measures are adhered too.

Yes, we are limiting capacity so we can provide a safe environment. Each site will have a set unique capacity. Our gyms are large and we don't anticipate hitting capacity. If the gate doesn't let you into the gym then you will need to queue on a one in one out basis.

You can check to see how many people are at the gym through a live feed on our website at any time. We recommend avoiding peak hours (4-8pm).

Crewe/Coventry Cannon Park - please contact the gym for further information

Our software will include a link on our website showing live occupancy levels so you know when the gym is quietest and the most space will be available.

No, unfortunately not unless you live in the same household.

Personal training can happen but social distancing must be applied.

*Classes are currently unable to restart until 17th May*

Yes you will need to book for classes.

You can either book in online through our member login on our website or download the Membr app (Blue M with white background). You will need your login details in order to access this.

Booking for classes will be available two days prior from 9:30pm to book.

This is very unlikely due to the large size of our gyms but to ensure safety for both members and staff numbers must be controlled. We suggest going to the gym at quieter times to avoid a chance of queuing.

We have increased our cleaning schedule across all our gyms. All staff will be trained to the highest standard to implement safety measures effectively.
If you have any concerns please email: customerservice@simplygym.co.uk

The changing rooms and showers will remain open but if possible, please come ready to train and leave without showering. By avoiding excessive time in the facility, the risk of CV-19 spreading will be reduced.

All air conditioning units have been cleaned and serviced. We are improving ventilation where necessary

Yes, please get in contact with your local gym and they will be able to extend the frozen period for you if you are not ready to come back.

We would love the hear your thoughts, please emails us customerservice@simplygym.co.uk

Yes day passes are now available to purchase on your local gyms membr system.

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